After reviewing the guidance of the CDC, Midwest Gas will be adopting the following strategies in response to COVID-19:

1. Midwest Gas is closed to walk-in business.  A drive-thru with a pay window for propane refills has been set up at our Highland Heights location and only Visa or MasterCard payments will be accepted.

2. Midwest Gas will accept orders by phone for delivery and service calls. Invoices and receipts for delivery will be left in a plastic bag under the hood of the propane tank or on the outside of a door. If entry to a building is required, we will request that customers wear a mask and maintain a distance of six feet from our serviceman, who will also wear a mask. We will review these details by phone when scheduling your service call.

3. To minimize unnecessary physical contact, please use the following methods for customer account payments:

a. Visa or MasterCard payments can be made by phone or online.

b. Check or money order payments can be sent by mail, placed in the drop slot at Highland Heights or in the drop box at Falmouth.

c. Payments to be collected on delivery should be left in a plastic bag or envelope under the hood of the propane tank.